Section 1. Who I Am
I, Gemma Shanahan, understand that your privacy is important to you and that you care about how your information is used and shared online. I respect and value the privacy of everyone who visits my site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and my obligations under the law.
Section 2. Definitions
“Account” means an account required to access and/or use certain areas and features of My Site;
“Cookie” means a small text file placed on your computer or device by My Site when you visit certain parts of My Site and/or when you use certain features of My Site. Details of the Cookies used by My Site are set out in section 12, below;
“My Site” means this website, www.dandelionnaturopathy.com.au;
“Australian and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APPs);
“I/We/Us/Our” means Gemma Shanahan, Naturopath, registered in Australia, as Dandelion Naturopathy.
Section 3. What I Collect
I collect information that is provided to me directly by you. Examples include:
Shared Public Content: My Site may permit you to publicly interact with us and other users, share content, media, post comments, and ask or answer questions. Such shared content may be publicly viewable by others depending on where it is posted. If such information is shared on a third-party platform, such as a social media site, the collection, use, and sharing of your data will also be subject to the privacy policies and related agreements of that third party.
Quizzes, Forms and Surveys: I may offer you the opportunity to complete a quiz, form, survey, provide feedback, either through My Site or a third-party platform. If you participate, I will collect and store the data you provide me as part of your participation, such as your name and email address and any other requested feedback and any other relevant information. If you submit this information via a third-party platform, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.
User Account Data: When you purchase or are given access to one of my products or programs, you may be required to create a User Account and provide information like your email address and password. I collect data regarding which products you have access to, how much you paid for those products or services, the first date you signed into your User Account, the number of times you’ve signed into your User Account, the date of your last activity in your User Account and which lessons you’ve completed.
Payment Data: If you purchase a Company product or service, I collect certain data about your purchase as necessary to process your request. You must provide certain payment and billing data directly to my third-party payment processing partners, including your name, credit card number, security code, expiration date, billing address, and post code.
Email Information: If you choose to receive email notifications from me, I collect your name and email address so that I can send you email communications about the requested information, products, and services.
Customer Support Information: If you contact me (via email, phone, text, messaging platform, or through my social media channels), I may collect and store your name, email address, telephone number, the content of your message, information about your business and any other data you provide. Some Site transactions may require me to telephone or text the customer. We will not contact you by telephone without your prior consent.
- Web Beacons: I use web beacons and single-pixel GIFS to track data for marketing purposes. I also may use third-party analytic tools like Google Analytics that employ cookies to collect information about your use of my Services.
- You can opt out of Google Analytics. For more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.
- To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
- Additional information about deleting and blocking cookies can be found at http://www.allaboutcookies.org.
Section 4: How I Use Your Information
I use collected information in a number of ways including; to improve product and service order fulfillment; communicating about my products, services and offerings; processing responses to quizzes, forms and surveys; customer service, marketing and sales (including lead generation, market research, and managing advertising and marketing campaigns); and optimising business operations.
The legal basis for processing your personal information as described above will be either your consent; execution of a contract with you or a relevant party; our legitimate business interests; or compliance with our legal requirements.
Section 5: Who I Share Information With
Publicly Shared Information: Any information you share in a public area of My Site will be available to anyone who can access that content.
Company Employees and Contractors: I may share your personal information with my employees and contractors in order to deliver my services and products to you.
Third-Party Service Providers: I use third-party service providers to collect and process personal information from or about you on our behalf. Examples include data analysis, marketing and advertising services, email and hosting services, customer services and support, hosting user accounts, processing credit card payments, and collecting customer research or satisfaction surveys. They will have access to the personal information needed to perform their functions.
Online Advertising Services: I use third-party advertising services, like Facebook® and Instagram®, to deliver advertising about my products and services on My Site, as well as other websites and applications you use.
The ads may be based on information I have collected (as outlined above) and information these advertising providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services and may be tailored to your interests.
Advertising providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services and may be tailored to your interests.
Analytic Services: I use analytics services like Google Analytics® on My Site. These services use tools to help me analyse your use of My Site, including information like the third-party website you arrive from, how often you visit, events within the Site, usage and performance data, and purchasing behaviour. We use this data to improve the Site and provide information, products and services that may be of interest to you.
Legal Enforcement, Legal Process, and Compliance: I may disclose personal information about you (1) if I am required or permitted to do so by applicable law or legal process, (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent.
Change of Ownership: I reserve the right to transfer to relevant third-parties any information I have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganisation, divestiture, dissolution or liquidation) or other business combination. In such case, I will require the relevant third parties to provide comparable levels of protection as I provide with respect to the information I share.
Section 6: Keeping Your Information Secure
The transmission of information via the internet or email is not completely secure. Although I will do my best to protect your personal information, I cannot guarantee the security of your information transmitted through My Site or over email; any transmission is at your own risk.
Section 7: Your Rights
You have rights in relation to the personal information I hold about you. Below is an outline of those rights and how to exercise those rights. Please note that I will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. Please note that for each of the rights below I may have valid legal reasons to refuse your request, in such instances I will let you know if that is the case.
Your Choice About the Use of Your Data: You can choose not to provide certain data to us, but you may not be able to use certain features of My Site.
Marketing Email Communications: You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all marketing email messages from us or by contacting us at firstname.lastname@example.org.
or Service Email Communications: Some communications from me are considered
transactional or service communications (for example, important account
notifications, product updates, and billing information), and my products and
services are provided to you upon the condition that you receive these
communications from me.
If you do not wish to receive any transactional or service communications from us, you must cancel your User Account for my products and services. To cancel your User Account, you can mark this preference in your Account Settings.
You may still receive marketing communications from us even after you cancel your User Account unless you also opt-out of our marketing communications, as described above.
Navigation Information: You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
Information from Third Parties: To manage the information I receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available.
Cookies: To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages referenced above under “Automatically Collected Information through Tracking Technologies.”
Sections 8: Accessing, Updating, Transferring and Deleting Your Data
You can update your personal information as follows: You can update your User Account information (if applicable) by logging into your User Account and updating your settings.
To update other data, please contact me at email@example.com. Where you request correction, please explain in detail why you believe the personal information I hold about you to be inaccurate or incomplete so that I can assess whether a correction is required. If you wish to access any personal information I hold about you, or to request that I delete or transfer any information about you that I have obtained, you may contact me at firstname.lastname@example.org. Please allow up to 15 business days for a response.
For your protection, I may require that the request be sent through the email address associated with your account, and I may need to verify your identity before implementing your request. Please note that I retain certain data where I have a lawful basis to do so, including for mandatory record keeping and to complete transactions.
At any time, you may object to the processing of your personal information, on legitimate grounds, except if otherwise permitted by applicable law.
If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact me at email@example.com. You also may have a right to lodge a complaint with data protection authorities.
Section 9: Third-Party Sites
My Site may contain features or links to web sites and services provided by third parties.
Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through My Site.
I am not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through My Site.
I encourage you to learn about third parties’ privacy and security policies before providing them with information.
Section 10: Data Transfers
In order for me to provide the products and services to you, your personal information will be stored and processed in Australia.
Where data is shared with third-party data processors, your data will be captured, transferred, stored and processed in accordance with their policies, practices and in compliance with their local regulatory laws.
Section 11: Data Retention
I will retain your information for as long as your account is active, as necessary to comply with my legal obligations, to resolve disputes, and enforce our agreements.
I purge non-customer email subscribers who have not engaged with my email marketing communications after one hundred and eighty (180+) days.
If you wish to delete your information, please contact me at firstname.lastname@example.org.
Section 12: Children
I only offer my online services to Users over 18 years of age. I do not intentionally or knowingly collect Personal Data from anyone under the age of 18.
If you are a parent or guardian of a child under 18 and believe they disclosed Personal Data to me, please contact me immediately at email@example.com.
If you are a resident of the European Economic Area (“EEA”) which requires consent to processing Personal Data, we will not knowingly process Personal Data for Users under the age of consent established by EEA data protection law.
If I discover that I processed any Personal Data covered by these laws, I will cease such processing and take prompt reasonable measures to remove it from my records.
Section 13: Policy Changes
Please revisit this page periodically to stay aware of any changes to this Policy, which I may update from time to time.
If I modify the Policy, I will make it available here, and indicate the date of the latest revision.
Your continued use of My Site after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.
Section 14: To Contact Me
Contact number: 0438 803 319